Application and Software Development Services, iKnowHow S.A. - Software & Electronics Engineering, ICT Solutions, Cloud Services

Application and Software Development Services

We provide full cycle software development services, starting with design, software development, software quality assurance, testing, software deployment, documentation, up to further software upgrades and enhancements. The core software design and development services provided by iKnowHow include, but are not limited to, development of enterprise application, web portals, e-Commerce Solutions, Destination Management Systems (DMS), Content Management Systems (CMS), re-engineering, ASP solutions, software systems maintenance - support. Our software engineers have gained profound experience and proven knowhow in Oracle tools and technologies gained through successful implementation and delivery of custom software applications in diverse vertical industries.

Application and Software Development Services

• eGoverment Solutions (iG2C & G2B Services)
Software solution and applications in the field of electronic Governance for Public Organizations, Local Administration Services and Social Security Funds. Our G2C solutions facilitate any of the range of relationships and interactions between government and citizens and include the following key elements: – Citizen – centric approach and methodology – Information & Interactive Services – Administration services to Citizens – Electronic Transactions, with ePayments modules. – Accessibility for citizens with disabilities (W3C compliant) With the use of Oracle Suite products (Oracle DB, Application Server, Oracle Portal), we offer a variety of web applications for provincial, local and municipal governments offering localized and specialized government services. Moreover our eGoverment applications are characterized by advanced programming methods (Ajax, Javascript, XML web Services) which ensure user friendliness, seamless integrations and attractive graphical user interfaces.

• eCulture Solutions (iG2C & G2B Services)
Solutions for managing and promoting cultural wealth, tailor made for museums, collections, galleries and Cultural Organizations. Our eCulture application is suitable for any kind of customer or organization who wishes to employ ICT in promoting and classifying its cultural reserves and includes following key modules: – Digitilization and digital documentation of the cultural reserves – Development of cultural digital content – Development of promotion & distribution channels via web – Cultural Web Portals – Virtual Tour Applications for museums and galleries – Wiki Learning applications of cultural content.

• eBusiness Solutions
Our activities here include both B2B (Business 2 Business) as well as G2B (Government 2 Business) solutions with our specialty being Web solutions for Chambers and the Pharmaceutical industry. iKnowHow operates as an independent service provided between retail pharmacies and their suppliers, offering customized technology solutions aiming to improve efficiency and reliability of the medicine supply chain. Moreover, our portfolio includes also a number of Private eCommerce projects, such as onlilne bookstores, where the complete purchasing process is being hosted and completed with the use of ePayments modules.

• eTourism Solutions
With custom designed tools businesses, DMOs, Local Administrators and other tourism partners, the software drives a range of online services including web bookings and sales, customer profiling, brochure ordering, e-newsletter publication and live listings for accommodation, attractions, events, activities and other tourism venues. Behind the scenes activities are also facilitated by the DMS including campaign delivery, membership management and invoicing, intelligence gathering and business relationship management for businesses using the system on the ground.

• eHealth Solutions
iKnowHow specializes in the use of innovative web applications and enterprise technologies that enhance healthcare delivery. The target customers for our eHealth solutions include healthcare enterprises, practices, vendors, and anyone interested in more effectively sharing and utilizing healthcare information. We have developed a variety of solutions over the past decade, and our solutions are used by leading healthcare organizations such as The Seamen’s Fund and the American Institute of Minimal Invasive Surgery.

We provide our healthcare customers with a powerful, standards-based, secure set of communication tools that enables tight collaboration between providers, patients, health plans, and pharmacies. Our solution also gives doctors faster access to patient information and eliminates paperwork to allow doctors and staff to focus on patient care. Our secure integrated portal technology enables doctors to overcome inefficient manual processes and reliance on outdated forms of communication. Unlike other solution providers that typically offer either healthcare knowledge or IT skills and experience, we offer the best of both worlds with the latest technologies combined with deep expertise in eHealth, human resource applications, electronic medical records, practice management, ePrescription solutions. Our eHealth Communication portal technology enables healthcare organizations to provide online health services to patients and to give providers more flexibility in managing how they deliver care. This is achieved by improving information accessibility, streamlining workflows aross the enterprise, and integrating with existing patient information systems. Capabilities of this solution include:

• Patient Services - New patient registration. Patient entry of pre-visit data. View registration and key clinical data online.
• Appointments - Select services by types, locations, details, and available times with online confirmation, payments, and online tracking. Support for appointment reminders and recalls.
• Clinic and Provider Schedules - Manage clinic schedules, individual provider schedules, and availability details.
• Content Management - Quick and easy website content management.
• Self-serve Access - Users manage account, password, contact details, and other demographics.
• Interface with healthcare IT systems

Our Electronic Medical Record solution enable faster, more accurate delivery of medications to a patient, while improving regulatory compliance, with the following main features:

• Maintain accurate, unbiased, and up-to-date drug databases, which constitute essential tools as the number of approved medications continues to increase.
• Prescribers can receive on-screen prompts for drug-specific dosage information, with reminders to ensure that look-alikes and sound-alikes are not confused.
• Vital patient-specific information, such as overdose warnings, drug interactions, and allergy alerts, can be presented in the course of prescribing, so that potential ADEs that would otherwise go unrecognized can easily be avoided.
• Expedite refill requests, once patients are entered into the system.
• Facilitate data exchange to enhance teamwork between clinicians and professionals who represent other parts of the medication management system, such as pharmacists in retail, hospital, and online environments; pharmacy benefit managers (PBMs); and health plans.
• Enable practitioners to stay abreast of changes in formularies and insurance coverage.
• The use of computers can reduce healthcare costs through time and efficiency savings and by encouraging prescribers to consider lower-cost drug options.
• Reduce the risk of medication errors — by eliminating reliance on handwritten paper prescriptions as well as phone and fax based communications between physicians and pharmacies, and by providing doctors with real-time electronic functionality that automatically checks for dangerous drug-drug and drug-allergy interactions.
• Reducing the potential for fraud or tampering — by eliminating the use of handwritten or printed prescriptions that can be altered (in terms of number of pills or refills) before reaching the pharmacist (this is especially important for narcotic pain medications and other controlled substances).
• Providing access to a patient’s medication history — by securely aggregating and presenting patient-specific medication histories from community pharmacies and payer sources to physicians in real time at the point of care. This capability helps physicians make a more informed check for potentially harmful drug interactions.

Who we are

iKnowHow was originally founded in 2002 and has undertaken more than 40 web development and IT projects.